Confirming Shipping Status
Check from My Page
Go to My Page > Order History to view the shipping and delivery status.
If you need assistance with your order, please confirm the relevant order code and contact Customer Support.
Check from Other Sites
You can also check the tracking number from the following websites depending on the shipping method and destination country.
*Please note that some shipping methods will not show tracking updates in certain countries.
Japan Post tracking site (English site)
Links to Overseas Post Offices
Contacting Us About Your Order
Please contact us with your Order ID. We will identify the items you have ordered.