FAQ

Click “Create Account” button on the login screen.

Make sure you have correctly entered the email address and password you used to create an account.

If you have forgotten your password, you can reset passwods.

※Click ”Forgot your password” button on the login screen.

If you have forgotten your password, you can reset passwods.

※Click ”Forgot your password” button on the login screen.

You can change your account information from the My Account screen.

※Click "Profile" to "Edit" button on My Account screen.

You can make cancel or make changes to an order within the cancellation deadline. If you wish to make changes to an order please contact Customer Support before the order ships.

You can make orders from outside of Japan.

My shop shipping to world wide.

If you have waited some time since making your order, and the confirmation still has not arrived, please check to make sure that you entered your email address correctly and that your email inbox is configured correctly to receive emails from info@todokujapan-world If the confirmation email still has not arrived, please contact Customer Support to resolve the problem.

If you placed an order while not logged in as a member, the order will not appear on your My Account page. If you are sure that you ordered while logged in, please contact Customer Support.

Please check my store shipping price page.

Charges will appear on your bill the month following your purchase, or later in some cases. Because the end of your billing cycle and our date of billing may not

Todoku Japan uses FedEx and Japan Post for deliveries.

Yes, you can. When you place an order, enter the address you would like the order to be delivered to. You can also save this address to your My Account page for future use.* For example, if you have packages delivered to both your office and home, you can save both addresses for your convenience.

Unfortunately, orders can only be delivered to one address. If you would like to have goods delivered to two separate addresses, you will have to place two separate orders.

You cannot specify a date or exact time of delivery for your order through Todoku Japan shopping.

You can check the shipping status of your order from the My Account screen.*

Once your order has been shipped, you will receive a tracking number by email( if you choosed with tracking delivery), which you can use to track your delivery on FedEx and Japan Post website.

FedEx United States
https://www.fedex.com/en-us/home.html

FedEx Canada
https://www.fedex.com/en-ca/home.html

※Japan Post tracking URL.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

If you were away from home or otherwise unable to receive your delivery, the delivery company will leave a failed delivery notice. You can contact post office directly to arrange a more convenient delivery time.

*Be aware that post office can only hold your delivery for up to 3-7 days from the day of shipping. If you have not requested re-delivery by that time, you may not be able to receive your order. Please confirm the holding period on the delivery notice.

If you wish to change the delivery address of an order that you have placed, please contact Customer Support as soon as possible.*

*Once the package has shipped, you may not be able to change the shipping address, so please take care to enter the correct address when you place an order. For your convenience, keep your address information updated on the My Account Delivery address.

On the delivery notice, the sender is listed as "Todoku Japan" or "Junichi Taniguchi".

Usually your order will ship either the day that your order is confirmed, or the day after. If your order contains items that are on back order,

it may take between 3 to 5 days after the product becomes available for your order to ship, although we make every effort to ship orders as soon as their contents are available.